Use the Baldrige Award Criteria to Measure Operational Excellence
How Do You Measure Operational Excellence?
At the most basic level, it should be relatively easy to measure operational excellence. All you have to do is measure and look at the results!
Many would argue that all one needs to do is review a set of key performance indicators for all of the organization’s key performance areas. Is this not enough information for such an evaluation? When one uses the Baldrige award criteria to help measure operational excellence, they find that they need more than just excellent results.
Unfortunately, there are limitations if we only use ‘the numbers’ to assess performance excellence. This is especially true if one considers the future sustainability and competitiveness of the organization.
How effectively will current work system designs support the organization’s strategic intent over the next five to ten years? Are systematic processes in place to drive further work system design changes? How will we meet shifts in internal and external customer expectations?
Finally, for true process effectiveness, positive trends aren’t enough. Key trends should exhibit movement towards external levels of excellence. These levels should be consistent with the long term goals of the organization.
EXPLORE MORE: How Great are Your Work Systems?