Does this have to be a system-wide measurement initiative?
No – even a single workgroup can benefit from using these measurement tools and discussing the concepts amongst themselves. Most groups need to gain clarity about what their key performance areas, processes, and measurement vital signs are. They need to know which of these areas are the most important to focus on. The tools in this book, like others that I have created, are designed to help organize your thoughts, create dialogue between team members, and stimulate systems change. To get the maximum benefit from this book, a system-wide initiative is needed. You can improve workgroup performance alone however by simply using these tools.
How do you know this measurement stuff really works?
I created this book to document the actual steps I had taken and the tools I had developed in multiple organizations to put more effective and meaningful measurement systems in place. I learned what works and what did not through experimentation. What exists in the book today is not what I started out with. That’s good, because my learning efforts helped me identify easier ways to accomplish the same goals and provided me with the insight necessary to explain how the process works in a much clearer manner.
I have also presented full day, half day, and one hour workshops on this topic to a variety of groups. With each presentation I learned how to explain the process more clearly, how to improve the tools so that they are easier to use, and how streamline the process so that each step required is more value added then it had been. This process works, even if you modify my work and put your own version of the process in place.
Keep improving! Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems
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