How meaningful are your measurement systems?
All organizations have some form of measurement system in place, but all too often, they are using the wrong measures to measure the wrong things. Worse yet, the measurement system often serves as a hammer – bad numbers mean punishment for someone!
This book is designed to help you begin to put a more meaningful measurement system in place in your organization. Thirty years of experimentation, research, application and improvement has helped the author identify, and build into this book, a variety of key measurement system best practices and strategies to help you create a leaner, more value added measurement system.
One objective of this book is to improve your use of leading ratios instead of lagging counts to analyze performance at the process level – where real improvement gains can be made. Another objective lies in learning to use scorecards to help ensure your measurement system is balanced, and meaningful goals to help engage and motivate your teams. Working through the book’s multiple worksheets and exercises with your team will help you achieve these, and other, objectives. How meaningful is your measurement system?
How can this measurement book help you?
The concepts and tools in this book focus on how to (1) define a meaningful set of vital signs for each key process, (2) use scorecards at the process level to help drive a balanced measurement focus, (3) identify engaging and motivating goals, and (4) recognize team performance for goal achievement.
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