Can I Help You with Your Systems Redesign Efforts?

Hi! – My name is Kevin McManus. As the Chief Excellence Officer of Great Systems, my goal is simple and twofold. First, I want to help you accelerate your pursuit of process excellence via work systems redesign. Second, I want to help you eliminate the frustration that comes from chasing fads.

A person can easily learn more than they will ever need to know on the Internet when it comes to operational excellence and process improvement strategies. The challenge lies in (1) helping people find time to use the tools that are out there, (2) installing those work systems that will best meet your performance goals, and (3) doing both in a manner that achieves high levels of meaningful workforce engagement. Over my 38-plus year career, I have learned how to do this through both personal experimentation and my benchmarking of high performance organizations. I want to share my learnings with you.

It is my goal to provide each of my customers with the utmost value, and I am not just saying that. If you are interested in working with me further in one or more of the following ways, please send me an e-mail at or give me a call, and we can set up an initial “How can I help you?” visit.

By the way, my definition of value is “what one gets for what it costs them”, both in terms of time and money. I am 100% confident that if you give me the chance to work with you and your team, I can show you how to get great results in a short amount of time, without investing minimal extra time. In fact, I am also confident that you will save money. I hope that I can have the chance to talk with you about how to make your work systems redesign efforts more effective.

What is Systems Redesign?

My operational definition of a system is based on the use of the term “systematic” in the Malcolm Baldrige National Quality Award criteria. That definition refers to “approaches that are well ordered, repeatable, and use data and information so that improvement and learning are possible.” I would say that in most organizations, their work systems are repeatable, even though the results they provide or the waste they contain are not actually measured. Unfortunately, the processes that are being repeated each day as a part of a given work system are (1) not producing the types of results that are truly desired and (2) not being executed in a similar manner across all people and work groups.

I can help you improve the work, and in particular the management, systems that you already have in place or help you install new ones. Systems redesign efforts I have helped install to-date include leadership, measurement, customer and associate satisfaction improvement, process improvement, communication, job design, and training. I will work with your leadership team and other key personnel to evaluate the effectiveness of your key work systems that are currently in place. More importantly, I will recommend possible options for making those that are in need of improvement more effective. I can also focus specifically on improving a given process or job, using my industrial engineering and process improvement skills.

Workforce Engagement Systems Redesign

Most site or organizational pursuits of process excellence are significantly constrained by the fact that the approach is use (typically a few six sigma, lean, or kaizen teams) tends to engage only 10-15% of the site’s, or organization’s. workforce. In high performance organizations however, it is not uncommon to (1) involve 65% or more of the people on formal problem solving teams and (2) engage 100% of the people on at least a monthly basis in formal process and performance review, and idea sharing, sessions. The best organizations engage 100% of their people on a daily basis by practicing “process excellence from the inside out.”

I have spent years working in, and with, these types of high performing organizations. I can help you install systems that will (1) engage every employee in the daily pursuit of process excellence, (2) improve the effectiveness and level of involvement in formal problem solving efforts, and (3) help you manage the evaluation and implementation of the great ideas that your people have, but you may not be aware of. Most importantly, I will help you do this by putting systems in place for driving improvement and high levels of employee engagement, instead of merely holding training sessions or making lists of ideas that will never be worked on or put in place.

EXPLORE MORE: Team Engagement FAQs

Workshop Design and Facilitation

If you invest eight hours of your time in a training session, then you should get eight hours of value. I try to design my workshops to allow time for a lot of skill practice and interaction – that is how adults learn best. I can help also you redesign your existing learning events to make them more powerful, or I can work with you to create a learning event from scratch. Skill understanding, retention, and application are the goals. Lecture-based training will not help you achieve these goals, but my interactive workshops will!

The workshop descriptions shown on this website can be customized to focus on those skill areas that you feel need the most attention. For example, let’s say that you wanted to focus more on measurement systems and less on safety in the “Supervising for High Performance” workshop – not a problem. The modular design of my workshops allows for this flexibility. I can also insert customized exercises into a workshop to help better link the concepts being shared and practiced to the associate’s daily workplace.

If you would like more information about the improvement tools and systems I have to offer, please send me an e-mail at

TapRooT® Root Cause Analysis Training

I have taught over 400 courses and helped more than 500 organizations as a certified international trainer and consultant for the TapRooT® root cause analysis process. I believe that this approach to root cause analysis far exceeds the more opinion-based approaches that have been used for years, such as fishbone diagrams, 5 Whys, and fault tree analysis. Additionally, the TapRooT® root cause tree represents a collection of 103 best practices for reducing human error and performance challenges, and in turn, can be used to error proof your work systems. If you want to reduce significant amounts of waste, improve customer satisfaction levels, and grow your business, you need work systems that promote effective, daily human performance and minimize the potential for equipment breakdowns.

To learn more about this service that I can provide you with, there are three options to consider. First and foremost, I would be happy to provide you with a quote for an onsite 2 day or 5 day TapRooT® root cause analysis workshop. If you would like a quote, simply click on this link to request a quote via e-mail.

You can also read my article entitled How Do You Find Root Causes?, which can be found on this website or visit the official TapRooT®website.

Incident Investigation Facilitation and Safety System Redesign

Some of my TapRooT® customers in particular enlist my services to help them analyze persistent problems that they can’t seem to make go away on their own. By using a combination of onsite investigation interviews and facilitation, coupled with systems analysis and online consultation, I can help you find the systemic causes of these problems. More importantly, I can help you identify corrective actions, (systems changes) that can be put in place to help minimize the likelihood that these problems will come back in the future. I can also help you improve your existing investigation process so that it routinely produces better results in less time.

Keynote Speaking

I regularly speak on high performance workplace and motivation topics at local, regional, and national events, and I also make organization-specific speeches. Currently, my most popular speeches are “Pursuing Process Excellence – How to Sustain Your Improvement Efforts”, “The Ten Cultural Challenges to High Performance”, and “Are You Ready for 21st Century Leadership?” To see additional examples of presentations I have given recently, check out this link.

Online Systems Redesign Coaching

My online coaching service offers you a low cost way to improve your key work systems. For example, I have worked with past customers in this manner to help them improve their employee survey process, improve their accident investigation process and safety system, and to help them develop balanced scorecards. For a low monthly fee, you can benefit from this improvement approach as well. Give it a try!

Planning Event Facilitation

I have been facilitating and leading annual planning efforts for over thirty years, and I really enjoy doing it. Services of this type range from a one day annual planning meeting to coordinating a two to three day offsite planning retreat. In most cases, I work via e-mail or in person with your leadership or planning team prior to the actual planning event to collect information on key needs, challenges, and metrics. We then use a summary of this information during the event to develop an annual operating plan for your site. The degree of detail included in your plan and the number of stakeholders that you choose to involve in the process help determine the number of actual meetings and events that will be needed to complete your plan.

I can also help you develop a more detailed improvement plan as part of your improved planning process. This expanded plan helps you (1) develop a broader annual plan and (2) involve more people in the plan development effort. I can also assist you in reviewing your progress to plan on at least a quarterly basis. Quarterly performance updates can also be prepared to help you document the progress you are making from quarter to quarter. By serving as your systems performance coach, I can help you better adjust to changes as they arise and help you ensure that your key objectives are met as your leadership team executes their operating plan.

If you would like more information about the improvement tools and systems I have to offer, please send me an e-mail at

Baldrige Quality Award Based Services

I am in my twentieth year of serving as a National Examiner for the Malcolm Baldrige National Quality Award. Participating in the Baldrige process as an Examiner has probably affected my work career more than any other personal development effort I have undertaken, including my MBA degree work. I have had the chance to create over 40 scorebooks, go on fourteen site visits, and serve as both a Team Leader and a back-up team leader for both consensus teams and site visit teams.

Most importantly, serving as an Examiner has allowed me to see what true, sustained process excellence looks like in a variety of work settings, including small business and health care. I continue to explore how Baldrige recipients use systems redesign to build better organizations and communities. In my work as a performance improvement coach, I want to share my learnings with you and your organization to help it attain similar results in a value added, cost effective manner.

Here are some ways in which I can help you and your organization specific to a Baldrige-based pursuit of process excellence:

  • One and Two-Day Self Assessment Workshops
  • Application Writing and Assembly
  • Half Day Systems Redesign Workshops
  • Site Visit Simulations

Great Health Systems Redesign Services

I also use the four approaches listed above to help improve health care systems from a Baldrige perspective. My Industrial Engineering background can be used at the same time to help you make health care process-specific improvements. For example, I have helped an intensive care pharmacy improve its work flow, while also reducing the average cost to fill an order AND reducing the potential for prescription errors.