Hi! – My name is Kevin McManus. As the Chief Excellence Officer of Great Systems, my goal is simple and twofold – I want to help you accelerate your pursuit of process excellence via work systems redesign. Also, I want to help you eliminate the frustration that comes from chasing fads. A person can easily learn more than they will ever need to know on the Internet when it comes to process excellence tool options. The challenge lies in (1) helping people find time to use the tools that are out there, (2) installing those work systems that will best meet your performance goals, and (3) doing both in a manner that achieves high levels of meaningful workforce engagement. Over my 38 plus year career, I have learned how to do this through both personal experimentation and my benchmarking of high performance organizations. I want to share my learnings with you.
It is my goal to provide each of my customers with the utmost value, and I am not just saying that. If you are interested in working with me further in one or more of the following ways, please send me an e-mail at email@example.com or give me a call, and we can set up an initial “How can I help you?” visit.
By the way, my definition of value is “what one gets for what it costs them”, both in terms of time and money. I am 100% confident that if you give me the chance to work with you and your team, I can show you how to get great results in a short of time without spending a lot of time. In fact, I am also confident that you will save money. I hope that I can have the chance to talk with you about how to make your work systems even more effective.
Systems Analysis and Redesign
My operational definition of a system is based on the use of the term “systematic” in the Malcolm Baldrige National Quality Award criteria. That definition refers to “approaches that are well ordered, repeatable, and use data and information so that improvement and learning are possible.” I would say that in most organizations, their work systems are repeatable, even though the results they provide or the waste they contain are not actually measured. Unfortunately, the processes that are being repeated each day as a part of a given work system are (1) not producing the types of results that are truly desired and (2) not being executed in a similar manner across all people and work groups.
I can help you improve the work, and in particular the management, systems that you already have in place or help you install new ones. Systems I have designed and improved to-date include leadership, measurement, customer and associate satisfaction improvement, process improvement, communication, job design, and training. I will work with your leadership team and other key personnel to evaluate the effectiveness of your key work systems that are currently in place. More importantly, I will recommend possible options for making those that are in need of improvement more effective. I can also focus specifically on improving a given process or job, using my industrial engineering and process improvement skills.
Workforce Engagement Systems Redesign
Most site or organizational pursuits of process excellence are significantly constrained by the fact that the approach is use (typically a few six sigma, lean, or kaizen teams) tends to engage only 10-15% of the site’s, or organization’s. workforce. In high performance organizations however, it is not uncommon to (1) involve 65% or more of the people on formal problem solving teams and (2) engage 100% of the people on at least a monthly basis in formal process and performance review, and idea sharing, sessions. The best organizations engage 100% of their people on a daily basis by practicing “process excellence from the inside out.”
I have spent years working in, and with, these types of high performing organizations. I can help you install systems that will (1) engage every employee in the daily pursuit of process excellence, (2) improve the effectiveness and level of involvement in formal problem solving efforts, and (3) help you manage the evaluation and implementation of the great ideas that your people have, but you may not be aware of. Most importantly, I will help you do this by putting systems in place for driving improvement and high levels of employee engagement, instead of merely holding training sessions or making lists of ideas that will never be worked on or put in place.
EXPLORE MORE: Team Engagement FAQs
Workshop Design and Facilitation
If you invest eight hours of your time in a training session, then you should get eight hours of value. I try to design my workshops to allow time for a lot of skill practice and interaction – that is how adults learn best. I can help also you redesign your existing learning events to make them more powerful, or I can work with you to create a learning event from scratch. Skill understanding, retention, and application are the goals — lecture-based training will not help you achieve these goals, but my workshops will!
The workshop descriptions shown on this website can be customized to focus on those skill areas that you feel need the most attention. For example, let’s say that you wanted to focus more on measurement systems and less on safety in the “Supervising for High Performance” workshop – not a problem. The modular design of my workshops allows for this flexibility. I can also insert customized exercises into a workshop to help better link the concepts being shared and practiced to the associate’s daily workplace.
If you would like more information about the improvement tools and systems I have to offer, please send me an e-mail at firstname.lastname@example.org.