Pursuing Process Excellence

By Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems

How to Sustain Your Improvement Efforts Book and Workshop

Many organizations struggle to sustain their six sigma, lean tools, or other operational excellence focused initiatives.  This book and workshop will help you learn how to take these approaches beyond the typical project team and training-based initiatives. It will help you change your existing work systems to build process excellence into every employee’s daily job.

BUY the BOOK at Amazon: Click here to buy the new Pursuing Process Excellence book!

What is the focus of the “Pursuing Process Excellence – How to Sustain Your Improvement Efforts ” book and workshop?

Most organizations want to go faster. They want to reduce errors and costs, improve customer service, and reach higher levels of performance.  Unfortunately, many struggle to attain, let alone sustain, process excellence, in spite of their efforts to install improvement approaches such as six sigma and lean practices.  What’s holding them back?

With most implementation efforts, project teams and training courses are used to drive the performance improvement initiative.  A project team approach, where a select percentage of employees regularly participate in improvement activities, can deliver significant short term gains. This approach is not enough however to either build the use of these techniques into an organization’s work culture or create a new approach to doing work that is sustainable over the long term. Additionally, these approaches tend to only engage 15-20% of the workforce. Even when the teams are successful, a significant amount of time is required to create substantial organizational change.

DISCOVER MORE: Team Engagement FAQs

Why is the ‘Pursuing Process Excellence’ book and workshop important?

Too many organizations attempt to pursue operational and process excellence by relying solely on kaizen teams, six sigma teams, or the engineering department. If you want to accelerate and sustain your site or organizational pursuit of process excellence, you have to address those systematic constraints that are holding back your improvement efforts. Project teams alone take too long.

Instead, your existing work systems need to be redesigned in order to engage a high percentage of the workforce. Systems are also needed to improve a high percentage of the organization’s key work processes in a systematic and consistent formal process improvement effort.  

The small percentage of truly high performance organizations that exists has figured this out.  They realize that sustained success over time cannot be realized by simply forming a few project teams and sending a small percentage of the workforce to training sessions.  Instead, they design their work systems to make it mandatory that each employee, and in particular, each process owner, both learn these skills and use them on a daily basis.  This workshop will help you identify your organization or site specific improvement constraints. You will then create a plan for making changes to remove, or at least minimize, these constraints.

EXPLORE MORE: How Many Processes Do You Own?

Who can benefit from attending the process excellence workshop or reading the book?

This book and workshop is designed to help any organizational or site leader identify and address those work system design constraints that are holding back their pursuit of process excellence. For example, in many organizations, most employees don’t even know how to use process improvement tools themselves. Process owners are not responsible for improving the processes they own. We also fail to engage a high percentage of our workforce in the pursuit of process excellence, even though the systems for doing so are not very costly or challenging to implement.

Perhaps most importantly, this workshop is also designed to help you find time for improvement. A plan can then be created for using that time effectively to begin making a transition from reactive problem solving to proactive process improvement!!

In this book and workshop, you will learn how to:

  • Model the approaches used by high performance organizations to streamline and accelerate your own change efforts
  • Clarify the degree of change you are willing make to help sustain true process excellence
  • Identify specific changes that are needed to build process excellence into each person’s job
  • Overcome those system barriers that typically derail process excellence efforts in most organizations
  • Create a plan for implementing your workshop learnings and strategies

Keep improving! Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems

Are you interested in bringing my “Pursuing Process Excellence – How to Sustain Your Improvement Efforts” workshop to your organization?

You can initiate the on-site workshop setup process by sending me a e-mail at kevin@greatsystems.com indicating which workshop you would like to bring into your facility. I will then work with a contact person from your location to complete the course registration process and arrange the workshop logistics. More importantly, we will work with you to customize the workshop so it meets the specific needs that you have.

On-site workshop costs vary with company and team size. Workshop costs include (1) training materials, (2) a follow-up action plan from the facilitator, and (3) three months of free online consultation. Meals, refreshments, and travel expenses are kept to a minimum. Please contact me if you are interested in a workshop quote.

If a course does not meet your expectations, your participation fee will be refunded.

Who created the book and workshop?

The “Pursuing Process Excellence – How to Sustain Your Improvement Efforts” book and workshop was designed by Kevin McManus, who has served as an industrial engineer, Production Manager, Plant Manager, and Director of Quality during his 38-year business career. Kevin first began learning about and applying process improvement concepts in 1981. Since that time, he has helped over 200 project teams solve problems and implement system changes. By serving as an Examiner, Senior Examiner, and Alumni Examiner for the Malcolm Baldrige National Performance Excellence Award for the past eighteen years, Kevin has learned about a variety of best practices that are used by true high performers to build process excellence into EVERY employee’s daily job. Kevin also writes the monthly Performance Improvement column for Industrial and Systems Engineer magazine and is an international trainer for the TapRooT® root cause analysis process.

If you would like more information about the improvement tools and systems I have to offer, please send me an e-mail at kevin@greatsystems.com.

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