Vital Signs, Scorecards, and Goals – the Power of Meaningful Measurement
How Meaningful are Your Measures?
Believe it or not, most people don’t like to measure things at work. My experience has taught me that a key reason for this dislike lies in the fact that most organizational measurement systems are horribly broken. When companies use the wrong measures to measure the wrong things, and then try to hold people accountable to such bad measures, displeasure is bound to occur. How meaningful are your measurement systems? Are you measuring the vital signs of your work processes?
Most organizations fail to use the right measures to measure the right things. Most often, attempts are made to use organizational or business unit level metrics and analytics to diagnose process level problems and monitor process health – an approach that is often ineffective for identifying key improvement areas. They also fail to engage enough team members in daily measure use to improve work processes. In turn, most measurement systems are waste laden and provide suboptimal value.
Examples of measurement system waste include using too many lagging counts as measures, measuring only at the company, site, or department level, and using measurement as a hammer to punish poor performers instead as a predictive and diagnostic tool. More than 35 years of experimentation, research, application and improvement has helped the author identify, and build into this book a variety of key measurement system best practices and strategies to help you create a leaner, more value added measurement system. How meaningful is your measurement system?
Who created this book and workshop?
The “Vital Signs, Scorecards, and Goals” book and workshop was designed by Kevin McManus, who has served as an industrial engineer, Production Manager, Plant Manager, and Director of Quality during his 38-year business career. He has facilitated over 500 performance improvement workshops, and he has been teaching the TapRooT® root cause analysis process internationally for fourteen years. Kevin is currently serving a three-year term on the Malcolm Baldrige National Quality Award judges panel, and he has served as a national Examiner, Senior Examiner, or Alumni Examiner in 18 prior years. Kevin writes the monthly Performance Improvement column for Industrial and Systems Engineer magazine.
FOLLOW me on Twitter: @greatsystems
LIKE Great Systems on Facebook
CONNECT with me on LinkedIn