Process Excellence Barriers
What are Your Process Excellence Barriers?
Poor work system design is the leading cause of our failure to sustain high levels of performance. Over time, I have discovered ten key work systems that must work well, and in sync, in order for sustained process excellence to be realized. Similarly, I was also able to identify ten common process excellence barriers. Common process excellence barriers include poorly designed leadership development systems, technology utilization systems, and measurement systems. What might your process excellence barriers be?
Systems give you with what they are designed to provide you. Your personal process for selecting food determines to some degree the performance of your body. The compensation system you employ at work – the ‘package’ of wages, benefits, and work environment – affects the levels of motivation, ownership, and commitment your people feel towards your organization. Process excellence barriers commonly exist in organizations when work systems such as these are not designed to encourage and support high performance work.
EXPLORE MORE: How Great are Your Work Systems?
This is not an ‘either – or’ argument. Organizational performance is both constrained and aided by systems design and integration. The positive performance of one system can offset the negative impact that a different system is having. For example, a strong leadership system can overcome some of the negatives resulting from a poorly designed compensation system. The goal, of course, is to get all ten work systems spinning in a positive direction, in a sustainable manner. That is how you optimize your performance.
Think of poor work systems design as being similar to a dog that is leashed up in the back yard. The length of the leash is the constraint to the dog’s ability to explore and defend the yard. The leash can be viewed as a process excellence barrier or performance restrictor plate. Optimizing the length of the leash provides benefits to both the dog and the owner. If other ‘more liberating’ restraint systems can be found, further benefits can be gained.
As your key work systems improve in their design, site, business unit, and organizational performance will improve. Certain work systems will contribute more than others. The goal should be to get all key work systems and processes spinning in a positive direction – providing increasing value and improving consistently over time.
LEARN More: Process Improvement Strategies