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20 01, 2022

Five Bad Root Cause Analysis Questions You Should Never Ask

By |2022-06-18T23:30:51-07:00January 20th, 2022|Process Improvement and Lean Six Sigma, Safety - Risk Management Work Systems|Comments Off on Five Bad Root Cause Analysis Questions You Should Never Ask

Five Bad Root Cause Analysis Questions You Should Never Ask by Kevin McManus, Chief Excellence Officer, Great Systems How effective are your root cause analysis questions? As a Western culture, we don’t do very well when it comes to root cause analysis. All too often, we blame people, equipment, or the weather. You can hear it at [...]

27 07, 2021

How to Measure Process Improvement Effectiveness

By |2022-06-18T23:35:15-07:00July 27th, 2021|Process Improvement and Lean Six Sigma, Work Systems and Organizational Ergonomics|Comments Off on How to Measure Process Improvement Effectiveness

How to Measure Process Improvement Effectiveness By Kevin McManus, Chief Excellence Officer, Great Systems This 'how to measure process improvement effectiveness' post began as an Industrial and Systems Engineer magazine  article I wrote a few years ago. Back then, I had just completed another national Malcolm Baldrige Performance Excellence Program site visit. On that particular site visit, [...]

20 06, 2021

How to Write Effective Corrective Actions

By |2022-06-15T02:13:16-07:00June 20th, 2021|Process Improvement and Lean Six Sigma, Safety - Risk Management Work Systems|Comments Off on How to Write Effective Corrective Actions

How to Write Effective Corrective Actions By Kevin McManus, Chief Excellence Officer, Great Systems A well-written corrective action clearly defines how to modify a process, or alter a piece of equipment, in order to reduce the potential for future human error or equipment failure. When we modify a process, we can add, or delete, one [...]

25 05, 2021

Four Steps to Effective Rule Enforcement

By |2022-06-18T23:34:45-07:00May 25th, 2021|Safety - Risk Management Work Systems, Work Team Leadership and Coaching|Comments Off on Four Steps to Effective Rule Enforcement

Four Steps to Effective Rule Enforcement By Kevin McManus, Chief Excellence Officer, Great Systems One of the key reasons people make mistakes is that they don’t follow the rules. There are multiple reasons to explain why people break the rules, but we all too often fail to effectively address them to improve rule compliance, let [...]

7 04, 2021

The Business Sports Analogy Dilemma

By |2022-06-18T23:37:16-07:00April 7th, 2021|Work Systems and Organizational Ergonomics, Work Team Leadership and Coaching|Comments Off on The Business Sports Analogy Dilemma

The Business Sports Analogy Dilemma by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems As a huge sports fan, it is difficult to resist the use of the occasional business sports analogy to explain a business concept. Unfortunately, I have been coached over the years to avoid the use of such analogies in [...]

5 02, 2021

How to Measure Leadership Behavior Effectiveness

By |2022-06-18T23:38:11-07:00February 5th, 2021|Work Systems and Organizational Ergonomics, Work Team Leadership and Coaching|Comments Off on How to Measure Leadership Behavior Effectiveness

How to Measure Leadership Behavior Effectiveness by Kevin McManus, Chief Excellence Officer, Great Systems The leadership index is a great tool to use if you wonder how to measure leadership behavior effectiveness.  Its design mirrors one that Federal Express uses. This tool has been successfully applied in many organizations since that time.  Any organization, such [...]

14 10, 2020

The AURA of Effective Training

By |2022-04-05T01:55:01-07:00October 14th, 2020|Work Systems and Organizational Ergonomics|Comments Off on The AURA of Effective Training

The AURA of Effective Training by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems My personal experiences as a trainer have been a bit varied over the years.  For the past eighteen years, I have been solely doing classroom style training. You know, the kind where a presenter shares their data viz and [...]

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