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Best Practices in Mistake Proofing and Corrective Action Writing 2-Day Workshop

Zero error and six sigma levels of quality cannot be achieved by simply reminding people to be careful, watching training videos, or reviewing procedures once a year. How do restaurant, energy, and aviation employees achieve very low error rates on a consistent basis, while others who do less mistake-prone work make significantly more errors each day? What approaches are used to obtain higher levels of policy and procedure compliance? How do the best organizations use work process and tool design to drive personal accountability on the job?

When incidents, recalls, sentinel events, production outages, customer complaints, and daily errors do happen, most problem-solving efforts typically produce a weak mix of corrective actions. In other words, the fixes often fail to prevent the errors that contributed to the problem from happening again. In turn, the same problems pop up again, often across multiple locations and workgroups. Risk levels fail to be reduced, and process failures and costs remain high. Additionally, the bulk of the investigative effort was wasted.

My 2-day Best Practices in Mistake Proofing and Corrective Action Writing  workshop explores the common types of work process and tool design flaws that contribute to human error, including fixes that fail. It also gives you a coach and a practice field for learning to write more effective and sustainable corrective and preventive actions. Finally, this workshop gives you many best practices you can use to more effectively, and proactively, ‘mistake-proof’ your workplace by fixing key work process and tool design flaws.

Follow the link to contact System Improvements or email me at kevin@greatsystems.com if you would like to host the Best Practices in Mistake Proofing and Corrective Action Writing workshop at your facility. All two-day course participants will receive a 140-page course workbook and a copy of my latest book, “Error Proof – How to Stop Daily Goofs for Good.”

Keep improving!

Kevin McManus, Chief Excellence Officer, Great Systems

WEBSITE: www.greatsystems.com            EMAILkevin@greatsystems.com

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