Corrective Action Tactics and Mistake Proofing Workshop

Two Problems Help Explain Why People Make Mistakes

Two key problems exist. First, weaknesses in our work system designs allow some amount of errors to get through to the next process. Worse yet, errors reach the external customer.

These errors occur daily, even though you might not measure them. All too often, we blame the person. On top of that, some live with the problem instead of changing their work systems to drive behavior change.

How effective are the safeguards and countermeasures you use to minimize errors and risk potential each day?

Second, when problems do occur, we attempt to prevent them in the future with a weak set of improvement strategies. Some fixes are more effective at changing human behavior and minimizing risk than others.

Some fixes work temporarily, but they are difficult to sustain over time. Fortunately, there are proven best practices that you can use to both identify, and fix, the systemic root causes of human error and equipment failure.

EXPLORE MORE: How to Write Effective Corrective Actions

How Can I Escape Reactive World?

Three things have to happen in order to escape reactive world, and it is common for all three strategies to be in play at the same time. The first thing you have to do is start effectively analyzing and finding the true root causes for those process errors and defects that do occur.

Since everything cannot be fixed at once, triage your problems from a risk mitigation perspective. More importantly, recognize that human error is NOT a root cause one can easily fix with only reminders, warnings, and punishment.

Second, use effective fixes to address the systemic problems your root cause analysis efforts are uncovering. Make sure that effective fixes are put in place, in the first place. Using limited resources on weak improvements results in lost value.

Lastly, enhance your abilities to anticipate and safeguard potential causes of human error. Sustaining these strategies help you spend a smaller percentage of your time in reactive world as time progresses.

LEARN MORE: Workplace Safety Best Practices

How Can My ‘Corrective Action Tactics and Mistake Proofing’ Workshop Help You?

This virtual workshop explores the common types of work process and safeguard design flaws that contribute to human error, including weak corrective actions. It gives you a coach, and a practice field, for learning to write more effective, and sustainable, corrective and preventive actions.

Finally, this virtual workshop gives you over 100 best practices you can use to more effectively, and proactively, ‘mistake proof’ your workplace across all work process types.

Corrective Action Tactics / Mistake Proofing Workshop Topic Areas:

1. How to escape reactive world
2. What does it take to become mistake proof?
3. Exploring the eighth cognitive processes
4. How adequate are your safeguards?
5. How to measure safeguard effectiveness
6. Developing more effective corrective actions – Practice #1
7. Putting high impact fixes in place – Practice #2
8. Using processes to guide people
9. Creating effective work instructions and job aids
10. Developing a positive, mistake proof culture
11. The power of effective job preparation
12. Improving your ‘real time’ training system
13. The power of process-based error proofing
14. Planning to escape reactive world

Corrective Action Tactics and Mistake Proofing Workshop Objectives:

In this workshop, you learn how to:

• Use best practice approaches for error proofing job tasks of any type
• Proactively identify, analyze, and anticipate opportunities for error in a systematic manner
• Better utilize the 32 ‘Needs Improvement’ TapRooT® root causes through benchmarking and best practice exploration
• Assess the relative strength of different corrective action options
• Write effective corrective and preventive actions that add value and are sustained over time
• Capture and use process-level error rates as leading indicators of corrective action effectiveness

All ‘Corrective Action Tactics and Mistake Proofing’ workshop participants receive a 150-page, full color course workbook. They also get a free copy of Kevin’s book, Error Proof – How to Stop Daily Goofs for Good.

Would you like more information on how to set up a VIRTUAL 2-day workshop in your organization? If so, please send me an email at kevin@greatsystems.com