21 12, 2018

In Search of Innovation

By |2021-12-23T03:50:33-08:00December 21st, 2018|Process Improvement and Lean Six Sigma, Work Systems and Organizational Ergonomics|Comments Off on In Search of Innovation

In Search of Innovation By Kevin McManus, Chief Excellence Officer, Great Systems To what degree is innovation today’s competitive edge? Today, continual improvement and lean thinking - process waste reduction and superior product and service value delivery - are the norm, whether we execute well in these areas or not. All leaders want to achieve [...]

18 03, 2016

How Effective are Your Customer Service Calls?

By |2021-12-12T03:23:50-08:00March 18th, 2016|Process Improvement and Lean Six Sigma, Work Systems and Organizational Ergonomics|Comments Off on How Effective are Your Customer Service Calls?

How Effective are Your Customer Service Calls? by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems Having just spent twenty five minutes on hold, being bounced between four different people, and being told every fifteen seconds that my call was very important to them, I felt compelled to make a few comments about [...]

10 03, 2016

Exploring Competency Testing Process Effectiveness

By |2021-12-22T04:03:30-08:00March 10th, 2016|Safety - Risk Management Work Systems, Work Systems and Organizational Ergonomics|Comments Off on Exploring Competency Testing Process Effectiveness

Exploring Competency Testing Process Effectiveness by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems How Do You Measure Competency Testing Process Effectiveness? The United States driver’s licensing process across our fifty United States represents one area where competency testing process effectiveness is lacking. In 2016, traffic fatalities were experienced at a rate of over [...]

4 03, 2016

How Fast are Your Decision Making OODA Loops?

By |2021-12-22T03:30:50-08:00March 4th, 2016|Work Systems and Organizational Ergonomics, Work Team Leadership and Coaching|Comments Off on How Fast are Your Decision Making OODA Loops?

How Fast are Your Decision Making OODA Loops? by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems One of the great things about a website is that it reaches a diverse readership. Because this readership most likely spans more than three generations, I feel it is important to share with you a shocking insight [...]

20 02, 2016

Are You Fit for Duty?

By |2021-12-22T03:45:23-08:00February 20th, 2016|Process Improvement and Lean Six Sigma, Safety - Risk Management Work Systems, Work Systems and Organizational Ergonomics, Work Team Leadership and Coaching|Comments Off on Are You Fit for Duty?

How Fit for Duty are You Each Day? by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems I am a big sports fan, just as I am a process improvement addict and love to minimize human error. We are going through a ‘sea change’ right now in professional football. Better tools to monitor [...]

26 01, 2016

Exploring the Program versus Process Difference

By |2021-12-22T03:33:06-08:00January 26th, 2016|Process Improvement and Lean Six Sigma, Work Systems and Organizational Ergonomics|Comments Off on Exploring the Program versus Process Difference

Exploring the Program versus Process Difference by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems Between the years of 1985 and 1990, I served as a team trainer and facilitator for a roofing manufacturer. At first, people would correct me for my use of the word “program” instead of “process” to describe our company's [...]

29 09, 2015

Technology and the Future of Management

By |2021-12-22T03:17:21-08:00September 29th, 2015|Work Systems and Organizational Ergonomics, Work Team Leadership and Coaching|Comments Off on Technology and the Future of Management

Technology and the Future of Management by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems First published in Industrial and Systems Engineer magazine September 2003 Almost twenty years ago, I heard Tom Peters make a statement about the future of management that continues to haunt me. Tom would preach about the need for [...]

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