Customer Amazement

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21 12, 2018

In Search of Innovation

By |2018-12-22T08:52:31+00:00December 21st, 2018|Customer Amazement, Innovation, Process Improvement|Comments Off on In Search of Innovation

In Search of Innovation By Kevin McManus, Chief Excellence Officer, Great Systems To what degree is innovation today’s competitive edge? Today, continual improvement and lean thinking - reducing process waste and providing superior product and service value - are the norm, whether we execute well in these areas or not. All leaders want to achieve [...]

30 04, 2017

The Real Lean Upside

By |2018-12-18T02:42:05+00:00April 30th, 2017|Customer Amazement, Lean Six Sigma, Process Improvement|Comments Off on The Real Lean Upside

Experiencing the Real Lean Upside By Kevin McManus, Chief Excellence Officer, Great Systems One way to shoot me off on a lengthy rant is to bring up the lean six sigma subject in conversation. Why does this topic touch such a nerve with me? It’s not because I disagree with the concepts. In fact, I [...]

18 03, 2016

Customer Service Calls

By |2018-12-18T02:59:01+00:00March 18th, 2016|Culture Change, Customer Amazement, Process Improvement|Comments Off on Customer Service Calls

Your Customer Service Calls May be Monitored by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems Having just spent twenty five minutes on hold, being bounced between four different people, and being told every fifteen seconds that my call was very important to them, I felt compelled to make a few comments about [...]

13 02, 2016

Lovin’ the Pizza Emoji

By |2018-12-18T03:51:39+00:00February 13th, 2016|Customer Amazement, Lean Six Sigma, Process Improvement|Comments Off on Lovin’ the Pizza Emoji

Lovin' the Pizza Emoji by Kevin McManus, Chief Excellence Officer and Systems Guy, Great Systems I love the pizza emoji. I have loved it ever since I saw its commercial for the first time, and if you know me, you know I hate commercials. It’s Spicoli’s best friend and Mr. Hand’s worst nightmare. If I [...]

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