Pursuing Process Excellence in Health Care Workbook

Click here to buy this $25 book via credit card at Amazon.com!!

Would you like to learn more about the approaches high performance health care systems use to increase patient safety and satisfaction, while also reducing costs? Do you believe that a Baldrige assessment provides a meaningful indicator of process excellence progress? If so, this workbook can help you discover how to better apply process excellence best practices.

What is the focus of the "Pursuing Process in Health Care " workbook?

In this workbook, the basics of the Malcolm Baldrige National Quality Award are explained as they relate to a health care setting. Numerous examples from past health care Award recipients are also included to help illustrate how these organizations have made process excellence a daily reality. In addition to covering the basics of the Baldrige award criteria and scoring guidelines, this workbook contains 11 different exercises that are designed to help you identify process excellence transition barriers, evaluate the work systems you currently have in place, reinforce the need for daily tool use, and redesign the jobs of your leaders to make them more patient satisfaction, patient safety, and waste reduction focused.

Why is this workbook important?

The content of this workbook focuses on the types of changes you need to make in order to get all of your people to consistently engaged in your health care system's pursuit of process excellence. If you want to make high performance thinking a daily habit across your organization, or simply within your own team or entity, consider spending the time to read this workbook and complete the workbook exercises.

Who can benefit from using this workbook?

The "Pursuing Process Excellence in Health Care" workbook is designed to help anyone who wants to begin using high performance tools and concepts to significantly improve the key processes they are responsible for, and in turn, get better results. Implementing the approaches you will learn to use will also give you better concept implementation results in less time and at a lower cost. The “Pursuing Process Excellence in Health Care” workshop can be customized to meet the needs of any health care system.

What will you get with your "Pursuing Process Excellence in Health Care " workbook?

	102 pages of examples, ideas, and summary graphics to help you pursue process excellence and learn more about health care high performance best practices
	A "Pursuing Process Excellence in Health Care" Resource CD, which includes a variety of helpful pursuit tools
	11 team exercises that you can use to help you and your team learn more about how the Baldrige criteria work and to evaluate your own health care systems and approaches

Would you like to order a workbook?

Credit Card Ordering

To order this workbook by credit card from Amazon.com, simply click here.

To order other Great Systems! workbooks by credit card, visit www.amazon.com/shops/greatsystems.  After I receive notification of your order, your workbook order will be sent to you via USPS Priority Mail (2-3 day delivery).

Ordering This Workbook or CD Through the Great Systems! Website

To order this workbook or CD directly from me via this website, simply send me an e-mail (kevin@greatsystems.com) which contains (1) your name, telephone number, and mailing address, (2) the product you desire, and (3) a clear statement of your intent to make the purchase itself.  After I receive your e-mail, I will send you the order along with an invoice for the order cost plus applicable sales taxes and shipping costs (if you live outside of the United States, please read the following note). Volume discounts are available.

NOTE: All customers outside of the United States are required to pre-pay for their order in US dollars prior to shipment if they choose to NOT order by credit card .

Are you interested in bringing my one day onsite "Pursuing Process Excellence in Health Care " workshop to your organization?

You can initiate the on-site workshop setup process by sending me a e-mail at kevin@greatsystems.com indicating which workshop you would like to bring into your facility. I will then work with a contact person from your location to arrange the workshop logistics, and more importantly, to customize the workshop to meet the specific needs that you have. We will also prepare a firm delivery cost at that time. You will be invoiced for the workshop costs following the event.

On-site workshop costs vary with company and team size. In general, the cost of a one day onsite workshop for up to 15 people will range between $1,500 and $2,000 for eight hours of class time, depending on organizational size. For a 15 person class, your daily cost per person falls between $100 and $135!

These costs include (1) training materials, (2) a follow-up action plan from the facilitator, and (3) three months of free online consultation. Meals, refreshments, and travel expenses are not included in these costs (but I really try to keep my travel costs low - no first class air travel, limos, or suites).

Again, if a course does not meet your expectations, your participation fee will be refunded.

Who created this workbook?

The “Pursuing Process Excellence in Health Care” workbook and workshop was designed by Kevin McManus, who has served as an industrial engineer, Production Manager, Plant Manager, and Director of Quality during his 27 year business career. He has served as an Examiner, Senior Examiner, and Alumni Examiner for the Malcolm Baldrige National Quality Award for nine years. Kevin also writes the monthly Performance Improvement column for Industrial Engineer magazine.

Would you like to learn more about pursuing process excellence?

Click on one of the following links to learn even more about this workbook or explore other ways you can accelerate the pursuit of process excellence in your organization:

	Workbook table of contents
	Pursuing Process Excellence in Health Care Workshop
	"Lean vs. Six Sigma - A Senseless Battle" article
	Other Great Systems Workbooks
	More performance improvement articles
	Great Systems! home page

“The only thing I know is that I do not know it all.” -- Socrates

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