How Can My Products and Services Help You Get Better Results?

I spent over five years of my work career as Director of Quality for Oak Harbor Freight Lines. During this time, I learned a lot about what it takes to build high performance work practices into the jobs of terminal managers, sales personnel, dock workers, and most importantly, drivers. Additionally, I have been using lean six sigma and other process excellence approaches for over 20 years, which is much longer than these certifications have been publicly offered. My goal at Great Systems is to share my learnings with you in a low cost, high value manner.

It is my goal to provide each of my customers with the utmost value, and I am not just saying that. If you are interested in working with me further in one or more of the following ways, please send me an e-mail at kevin@greatsystems.com or give me a call, and we can set up an initial "How can I help you?" visit.

By the way, my definition of value is "what one gets for what it costs them", both in terms of time and money. I am 100% confident that if you give me the chance to work with you and your team, I can show you how to get great results in a short of time without spending a lot of time. In fact, I am also confident that you will save money. I hope that I can have the chance to talk with you about how to make your work systems even more effective.

Great Systems! Freight Company Specific Products and Services

	Leadership System Analysis and Design
	Personal Safety System Analysis and Design
	Balanced Scorecard Design and Implementation
	Root Cause and Incident Analysis
	High Performance Work System Design and Analysis

Leadership System Analysis and Design Back to Top

I can work with your Leadership Team to set up a simple, but proven, system for regularly measuring and improving the leadership effectiveness of your managers and supervisors across your company. System components include the Leadership Index tool, a leadership training curriculum, leadership development workshop designs, and a leadership effectiveness tracking tool. Using this system had resulted in a 25-40% improvement in leadership effectiveness in other companies!

Personal Safety System Analysis and Design Back to Top

I can work with your safety committee or management team to design a comprehensive system for designing safe work systems and minimizing the potential for on the job injuries. Typical system components include a monthly internal audit, safety committee setup, an investigation process for near misses and reportable injuries, safety training curriculum and material design, a project management process, and monthly safety reporting tools.

Balanced Scorecard Design and Implementation Back to Top

I can work with your management team to set up a balanced scorecard approach that encompasses all key processes at your site or in your company. In addition to designing the reporting tools and installing the process itself, I can train each of your supervisors how to use daily measures to consistently improve performance in the areas of safety, quality, cost, and people.

Root Cause and Incident Analysis Back to Top

I have taught over 140 courses and helped more than 250 organizations as a certified international trainer and consultant for the TapRooT® root cause analysis process. I believe that this approach to root cause analysis far exceeds the more opinion-based approaches that have been used for years, such as fishbone diagrams, 5 Whys, and fault tree analysis. Additionally, the TapRooT® root cause tree represents a collection of 102 best practices for reducing human error and performance challenges, and in turn, can be used to error proof your work systems. If you want to reduce significant amounts of waste (such as misships, late deliveries, and freight claims), improve customer satisfaction levels, and grow your freight business, you need work systems that promote effective, daily human performance and minimize the potential for equipment breakdowns.

To learn more about this service that I can provide you with, there are three options to consider. First and foremost, I would be happy to provide you with a quote for an onsite 2 day or 5 day TapRooT® root cause analysis workshop. If you would like a quote, simply click on this link to request a quote via e-mail.

You can also read my article entitled "How Do You Find Root Causes?", which can be found on this website or visit the official TapRooT® website.

High Performance Work System Design and Analysis Back to Top

I can also work with your management team to develop more effective and leaner systems in the areas of (1) leadership development, (2) strategic planning, (3) customer satisfaction, (4) workforce engagement, recognition, retention, and training, and (5) process improvement. I am confident that my facilitation skills, 27 years of process improvement experience, and knowledge of high performance best practices will help you significantly benefit from the time we spend working together.

Examples of Simple, But Great, Systems Back to Top

	Types of Systems I Can Help You Improve
	The Top Ten Barriers to High Performance
	Working with Two Years of Ideas
	Balanced Scorecards on the Front Lines
	Will the Event Change the System?
	The Only Types of Teams There Are
	Measuring and Improving Leadership